Customer Success Manager/ Project Management

Position: Customer Success Manager

Location: Minneapolis, MN

Customer Success Manager/Project Management

LogicStream Health is a growing medical software company. Healthcare IT is one of the fastest growing industries in America, and LogicStream Health defined and now leads the Clinical Process Improvement market. LogicStream Health is enabling health system to improve the quality and reliability of the care they provide to their patients.

LogicStream Health is seeking an accountable, flexible, experienced Customer Success Manager. The Customer Success Manager is responsible for managing multiple customers and ensuring their success. The ideal candidate is a customer centric self-starter with strong training, project management, relationship building, analytical and problem-solving skills. The Customer Success Manager will play a key role in retaining our 100% renewable customer base.

This is a compelling opportunity for a customer success professional to make their mark on healthcare innovation at the national level and help LogicStream continue their growth to be the leader in the transformation of healthcare through innovative clinical process improvement. The LogicStream team is highly motivated and innovative. As part of the dynamic team you will proactively help drive the success and engagement of our customers and be the voice of the customer internally.

This position is based in Minneapolis, Minnesota, so the candidate should live in the Twin Cities area.

RESPONSIBILITIES

The Customer Success Manager s responsibilities include, but are not limited to:

Customer s main point of contact; responsible for onboarding, training, relationship management and ongoing engagement

Partner with customer to ensure they are fully recognizing value from our products and services

Manage communication directly with customers throughout their partnership with LogicStream; this includes internal customer needs

Subject Matter Expert on the LogicStream platform

Work closely and collaboratively within the Customer Success team and cross-departmentally to resolve any customer problems and enhance the customer experience

Work with implementation specialist to ensure a smooth and timely technical implementation

Provide effective training and consultative working sessions; both on-site and remote

Consult and collaborate with the customer team, at all levels, to identify, plan and effectively institute desired process changes to ensure success

Track and document how customers are using LogicStream to impact key hospital metrics (revenue/reimbursement, cost, core measures, quality outcomes, etc.)

Establish relationships throughout the customer and serve as a trusted advisor to ensure customers achieve their strategic objectives

Assist in the design and implementation of content for engagement of new and existing customers

Collaborate and innovate with the Customer Success Team to improve our processes, the customer experience and the customers success

Work closely with the customer executive to aid in driving successful renewals and upsells

Analyze customer data in preparation for training and working sessions

Participate in support coverage rotation

SKILLS/QUALIFICATIONS

College degree

Minimum 5 – 7 years of customer success experience

2 – 3 years of healthcare experience

Excellent communication skills across all levels; from executive to end user

Excellent organizational skills and ability to strategically manage multiple customers concurrently

Strong analytical, problem solving and troubleshooting skills

Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications

Desire and willingness to do what is needed; company ownership mentality

Ability to travel to customer sites

Benefits

In exchange for your expertise, we offer an outstanding opportunity to work with other intelligent, innovative people building a great product from the ground up, in a dynamic corporate culture with merit-based opportunity for advancement, a stock option plan, a comprehensive benefits package, and a flexible work environment.

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You are hired directly by the company – MRA does not make hiring decisions

MRA is a not-for-profit employers association serving over 4,000 companies throughout the upper Midwest. We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.