Customer Success Manager

Do you possess strong communication skills, and looking to work in a creative team environment?

Do you understand what it takes to be heard while maintaining excellent relationships?

Your role

As a Customer Success Manager at ReferralExchange you will be working in a team to solidify our partnerships and improve our messaging. You will on board and maintain new relationships with Referralexchange Partners. The Customer Success Manager will be a main point of contact when fielding inquiries and providing solutions that will contribute to the growth of these partnerships.

This position also involves creating, overseeing and improving existing content for operations calls, email campaigns and educational webinars.

Additionally, all of our employees are responsible for refining the processes within their individual roles. This is not a company where all direction comes from above; we look for active engagement and creativity in process development.

What we expect from you

• Be curious, self motivating, and a team player
• Strong organizational skills
• Clear and effective in communication to accommodate different audiences.
• Excellent writing and presentation skills
• Obtained a Bachelor’s degree
• Minimum of 3 years work experience in a professional environment
• Able to identify and articulate issues independently and present solutions
• Focused and attentive to detail
• Relentlessly optimistic and passionate about building and growing relationships
• Previous roles that interface with multiple teams or departments
• Proven track record of success in a previous account management or similar role
• Must obtain your California Real Estate license within 270 days of hire.

What we offer

• A very competitive salary range: 55k – 65k a year plus a discretionary bonus
• Collaborative team environment
• Freedom to do what is needed for success.
• 401(k) plan with company matching contributions
• Medical, Dental, Vision and Insurance
• Warm, fun, welcoming and startup like work environment
• Room to advance your career
• Great events, like our Holiday parties and Giants games (including food & drinks of course)
• No drama and no requests for overtime

About ReferralExchange

ReferralExchange is a young, San Francisco based tech company that combines cutting-edge algorithmic approaches with a dedication to exceptional customer service. Our mission is to be the number one transaction originator in the multi-billion dollar real estate referral industry. For the past several years, while the real estate market has been struggling, we have seen our overall growth in sales volume and sales profit exceed 50% a year. We have a strong core business that is fueling our innovation and helping to expand our business even farther. We are not beholden to any investors, so our decisions on the direction to take the company are our own.

We are a small group of dynamic professionals and know that our company is on the precipice of explosive growth. We got there by taking our work seriously. We stay sane by not taking ourselves too seriously. We are a highly collaborative team. Our daily schedule sets aside time for the entire team to meet and discuss projects or issues we are currently working on and soliciting help from the group. Showing initiative and solving problems is expected in our company, and we compensate accordingly.

If we just described you, please apply today as we move fast.

Job Type: Full-time

Salary: $55,000.00 to $65,000.00 /year

Job Location:

• San Francisco, CA

Required education:

• Bachelor’s

Required experience:

• Sales: 1 year
• Account Management: 3 years
• Written Communication: 1 year