Customer Solutions Specialist – Full Time ($17.99/hr)

Laurel 3 (17304), United States of America, Laurel, Maryland

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Customer Solutions Specialist – Full Time ($17.99/hr)

The Role:
Are you ready to join a company that is a global leader and one of the nation’s top 10 largest banks? As an Advanced Service Coordinator at Capital One, you would have the opportunity to positively impact our customers by providing excellent customer service via live chat sessions or inbound phone calls. Our customers will be looking to you to assist them with negotiating the terms of their accounts that could include such features as annual percentage rates, credit limits, referral services, or close their account. Every choice we make at Capital One is guided by our values, Excellence and Do the Right Thing. At Capital One, we don’t hire people for positions—we hire people to build evolving, fulfilling careers.

Hours of operation: 8:00am-11:00pm daily. The ability to work within all hours of operation is a critical aspect of this department. Call flow demands could necessitate a change to your schedule at any time. All schedules will be shared well in advance of required work times.

The Person:
The responsibilities of an Advanced Service Coordinator consist of:

• Utilizing sales strategies to perform a small level of sales goals
• Attending team meetings regularly
• Performing account level research
• Updating account information
• Providing appropriate account documentation

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification or military experience

Preferred Qualifications:

• 2 years post-high school education or Associate Degree
• 1 year experience customer service within Financial Services or Banking
• 1 year experience with MS Office products
• 2 years experience in heavy customer contact environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.