Customer Service Rep./Project Manager

Primary customer contact (post sales) for print, mailing and print related services and/or kitting. Receive, process and follow print/mail/kitting/distribution orders from receipt until completion. Orders received from customers through a variety of means (including but not limited to: direct customer contact, sales representatives and online systems).

Responsibilities

• Process customer orders and continue to follow through production and out the door in a fast paced production facility.
• Verify accuracy of details, composition and file prep as needed for order processing purposes.
• Communicate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.
• Keep client, scheduling, production, sales informed of job status/changes at all times.
• Provide daily updates to client / sales / production.
• Coordinate outside production jobs performed at other company locations.
• Request pricing/quotes as needed and communicate with sales.
• Data entry responsibilities, order entry, job management in several systems.
• Performs other related duties and participates in special projects as assigned.

Required Skills
HS diploma or equivalent with 3-5 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience or education. Print and/or mail knowledge a strong plus. Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job. Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company. Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully. Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job. Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments. Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others. Ability to multi-task and keep multiple projects moving quickly and smoothly in a fast paced environment. Must be able to work overtime as needed or be reachable at various times since production facility works multiple shifts.

RR Donnelley is an Equal Opportunity/Affirmative Action employer. The company’s policy is to select, place and deal with all its employees without discrimination based on race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation, protected Veteran status, genetic information or on the basis of any other status protected by applicable federal, state or local law.

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quired

Experience