Customer Service Representative (CSR)!

Are you an enthusiastic self-starter who enjoys helping people? Are you looking for a great career with an established and respected industry leader? If so, then come join our team as a Customer Service Representative (CSR)! As a CSR, you will serve customers at the front counter and by telephone, fax, and internet, helping customers identify the products and services that best meet their needs while maintaining profitability for the company.

You will ensure that all job specification requirements are understood and clearly communicated to the production team and will represent our brand by conveying expertise in our services and capabilities. Our ideal candidate is an outgoing, focused, and motivated individual with at least one year of sales or customer service experience, preferably in the printing industry. We are looking for an individual with excellent communication and interpersonal skills, good computer skills, and strong problem solving and sales skills. An aptitude for color and design and an eye for detail are strong pluses!

Candidates must be able to work in an environment that includes exposure to ink and chemical fumes, airborne particles (dust, drying powder, etc.), and loud noise levels and must be able to move freely throughout the center and stand for long periods of time. RESPONSIBILITIES Greets customers in a courteous manner and prepares quote requests Answers the telephone using the company’s procedures for incoming calls and directs calls appropriately Handles routine questions and requests by customers Deals with customer complaints and concerns and facilitates a satisfactory resolution as quickly as possible Helps customers at the front counter, on the phone, or by email Processes orders in a timely manner and reports any delays to management Orders stock or supplies as required for current jobs using proper procedures Uses the computerized pricing/estimating program Follows systems and procedures according to the company manuals Ensures all jobs are placed in proper locations before leaving Rejects poor quality or incorrect jobs and notifies management Performs other duties as assigned