Customer Service Representative (CSR)

Sasol Sandton, Gauteng April 19, 2018 Information Technology

Position: Customer Service Representative

Business Unit: Chem: Base Chemicals

Closing date: 27 April 2018

ABOUT THE ROLE / PURPOSE OF THE JOB

To engage customers and facilitate the order entry and customer service process (service requests, complaints, customer surveys).

FUNCTIONAL OUTPUTS

Customer Account Management
Customer Service Management
Sales Force Management
Budgeting & Forecasting
Sales/Marketing Admin
Marketing Communication
Marketing Strategy Development
Product Pricing & Product Profitability
Ethics and Legislation
Sasol Processes and Product overview
SAP ERP and SAP BW
Commercial Acumen for Marketing and Sales
Financial Acumen

JOB REQUIREMENTS

Business Results: Operational, Financial and Technical results:

1. Issue proforma invoice/quotation to customers and agreed with the Account Manager

1.1 Ensure accuracy of proforma invoices and quotations

2. Receive orders from customers and capture in SAP:

2.1 Orders processed within agreed timelines

2.2 Ensure correct pricing and delivery date

3. Capture orders in SAP ensuring completeness of information:

3.1 Ensure orders are accurately captured

3.2. Ensure a complete order (pricing, forecasts, order solicitation, quality of service, dates of delivery, delivery notes list batching)

4. Send order confirmation to customer:

4.1 Confirm ability to meet customer delivery requirements before sending order confirmation

5. Communicate to customer delivery status:

5.1 Keep communications channels open with customer and provide accurate and concise information of delivery status.

6. Comply with Price Exception Request process (PER):

6.1 Ensure necessary approvals are obtained

7. House keeping up to date:

7.1 Ensure all unclosed SAP transactions are actioned and closed off.

7.2. Orders that will not occur must be closed off.

7.3 All filing to be completed on time

8. Execute consignment stock / recon / invoicing:

8.1. Compile stock sheets, stock balances and recons

8.2. Ensure correct invoicing against stock consumptions by customers

9. Create debit/credit notes and client /stock returns:

9.1 Ensure that the necessary transactions are completed timeously and proper governance is followed

Qualifications and expertise required:

Grade 12

– At least 2 – 3 years of experience
– Customer- service- and solution-oriented personality (e.g. self-motivation, delivering high quality solutions and services, demonstrating flexibility)

Good knowledge of MS Office software and SAP

Fluency in English

Please note the following clauses:

Failure to provide Sasol with truthful information and valid documents will render your application null and void.
Should you not receive any response from Sasol within 60 days after the closing date of this advertisement, please consider your application unsuccessful.