Customer Service Representative

We are currently seeking Customer Service Associates to work out of our Service Center in Morgantown, WV. If you have a passion for providing customers with a world class experience, we would like you to join our team.

The Customer Service Associates will assist customers with their needs via a consultative service process. They will coordinate the scheduling of customer events and updates to customer records, provide timely service solutions in an efficient manner without sacrificing the customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build rapport with customers and create a comfortable environment for the customer that will enable them to have a dialogue about their service-related issue
• Use probing questions to help the customer understand their needs and provide a solution to meet those needs
• Accurately represent available service options and essential requirements that lead to the correct outcome for each customer inquiry
• Act as the customer’s advocate in solving their service-related issues
• Maintain composure and use proper de-escalation techniques when handling stressful situations
• Achieve productivity standards and goals while maintaining the highest level of customer service
• May perform other duties and responsibilities as assigned

QUALIFICATIONS

• Prior experience in customer service and/or hospitality
• Excellent written and verbal communication skills
• Working knowledge of MS Office, telephone systems and desktop computer
• Strong attention to detail
• Focus on punctuality and attendance
• Passion for delivering superior customer service in a fast-paced, dynamic environment
• High School Diploma, GED or equivalent training/experience

Equal Opportunity, Affirmative Action Employer

We are an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.

Job Type: Full-time

Salary: $45,000.00 to $65,000.00 /year

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year