Customer Service Representative

Position Summary:
Our Customer Service Representatives are problem solvers who take 70 to 80 calls each day. We help customers with questions, problems, and concerns in eight hour shifts between the hours of 6:30 am to 4:00 pm, Monday through Friday. At Royal Crest, Customer Service is responsible for answering billing questions, changing the customer’s order, signing up new accounts, communicating with drivers, solving problems to retain customers, and up-selling. Customer Service is a vital part of our organization and requires self-motivated, conscientious individuals.

General Purpose:
We are all someone’s customer. At Royal Crest Dairy we use those experiences to make our service better. We care for our dairy customers and we care about each other. We are a “Customers First” focused company.

Essential skills and experience:
genuinely enjoy working with people

provide superior habits of timeliness and attendance

be enthusiastic with an excellent phone presence

possess the ability to up-sell and retain customers

display good troubleshooting skills

type 25 – 30 wpm

have some call center or customer service experience

have legible handwriting

have map reading skills

Fluency in conversational Spanish is a plus.

Reporting to this position: No direct reports

Physical demands and work environment:
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands; talk; hear; and see.

Work environment: While performing the duties of this job, the employee is exposed to an indoor office environment with minimal noise level.

Brand: Royal Crest Dairy

Address: 350 S Pearl St Denver, CO – 80209

Property Description: 1 – S Pearl St. – Denver, CO

Property Number: 1