Customer Service Representative

The CSI Companies is actively seeking a Customer Care Specialist for our client located in the Lincoln, RI area:

Pay: $13

Duration: Long term contract with opportunity

Shift: Scheduled hours are 8 hours shifts with start time between the hours of 10am and 2:30pm Must be able to work weekends as scheduled, includes both Sunday and Saturday.

RESPONSIBILITIES:

• Respond and research requests from customers via telephone and e-mail.
• Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history.
• Provide assistance with web site navigation and placing web orders.
• Provide company and product information. Follow defined policies and procedures to provide a consistent level of excellent customer service.
• Make outbound calls to patients regarding maintenance medications.
• Follow up with patient to ensure script is ready as promised when necessary.
• Execute specialty programs such as surveys, promotional sales, and store follow up calls.

EXPERIENCE:

• Able to efficiently access multiple electronic systems
• A minimum of 1 year in a customer service role or related experience;
• Medical background, retail and call center experience preferred
• Knowledge of various Windows applications including Excel, Word and Access
• Able to learn quickly and willing to obtain functional knowledge and understanding of company products
• Must have superior telephone ettiquette
• Must have excellent listening skills and must be able to articulate ideas
• Able to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting quality image of the client
• Excellent communication skills, both verbal and written.
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers

EDUCATION:

• Minimum High School Diploma or GED;
• College degree or certificate preferred

For more information, please apply!!

Job Type: Contract

Salary: $13.00 /hour

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year