Customer Care Specialist

The CSI Companies is actively seeking a Customer Care Specialist for our client located in the Lincoln, RI area!

Pay Rate: $13.00/ hour

Hours: available between 10AM- 11:30PM, Monday- Sunday

Duration: Contract position

Location: Lincoln, RI 02865

The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to CVS.com, Prescription Management, Online Photo, In-store Photo and refill reminder services. This position also supports programs to increase revenue, generate sales and conserve existing assets. Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holiday

RESPONSIBILITIES:

• Respond and research requests from customers via telephone and e-mail.
• Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history.
• Provide assistance with web site navigation and placing web orders.
• Provide company and product information. Follow defined policies and procedures to provide a consistent level of excellent customer service.
• Make outbound calls to patients regarding maintenance medications.
• Follow up with local CVS store for patient to ensure script is ready as promised when necessary.
• Execute specialty programs such as surveys, promotional sales, and store follow up calls.

EXPERIENCE:

• Able to efficiently access multiple electronic systems
• A minimum of 1 year in a customer service role or related experience;
• Medical background, retail and call center experience preferred
• Knowledge of various Windows applications including Excel, Word and Access
• Able to learn quickly and willing to obtain functional knowledge and understanding of company products
• Must have superior telephone etiquette
• Must have excellent listening skills and must be able to articulate ideas
• Able to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting quality image of CVS/pharmacy
• Excellent communication skills, both verbal and written.
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers

EDUCATION:

• Minimum High School Diploma or GED
• College degree or certificate preferred

Job Type: Contract

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year