Customer Service Representative

Infinity Contact has expanded its global presence and packaged the best of its core capabilities into a convenient onshore option in the United States. This domestic presence enables clients to leverage the incredible talent pools of local universities, convey a strong cultural fit between end-users and employees and deliver white-glove customer experiences. We’re looking for a Customer Support Specialist to join our reputable team of dedicated support members. This is a unique, customer centric role in a high volume, start-up environment. Specialists actively contribute to excellence in customer support – they love people, they love technology and they are passionate about connecting customers with the right solutions. The position is full time, and all candidates must have open availability to work shifts between 7am-9pm PST, 7 days a week.

Responsibilities

• Engages with 60-100 customers daily
  
• Prioritizes customer demands and needs across email, chat and telephone channels
  
• Concise and articulate in speech and writing; enjoys word-smithing customer correspondence
  
• Engaging with customers on social media such as: Twitter, Instagram, and Facebook
  
• Cultivates ongoing customer relationships through follow-ups and personalized service
  
• Manages difficult or emotional customer interactions professionally and gracefully
  
• Quickly assesses issues and finds best solutions
  
• Collaborates with team members to find new processes and department solutions

Requirements:

• Must be a confident communicator and be able to build rapport and relationships with ease

• Must have a genuine interest in people and concern for customers

• Be energetic and have the ability to thrive in a fast-paced dynamic environment

• Can shift modes easily and interact with all walks of life

• Minimum one year of Customer Service/Technical Support experience

• Proficient using call center software and other web applications

• Must be available to work weekends and holidays.

• Open availability preferred- we are open 24/7.

• High School diploma/GED required. Infinity Contact. is an equal opportunity employer.