Customer Service Representative

About us:

Slingshot is a quickly-growing startup located in Orem, Utah. We’re shaking up the pest control industry with tools that help our clients achieve the speed, interactivity, and around-the-clock availability that modern customers expect.

Learn more:

http://getslingshot.com/about

At-home Customer Service Representative:

As a Slingshot CSR, you’ll provide top-notch customer service via phone and live web chat, schedule appointments, and connect customers with our in-house pest specialists – all from the comfort of your own home. No pants? No problem.

Requirements:
What we need:

• Friendliness, intelligence, and a genuine care for people
  
• Articulate and clear communication (written and verbal)
  
• Full-time availability (35+ hours/week) and scheduling flexibility (some weekends + holidays)
  
• Internal motivation – we’re looking for candidates who’ll hit the ground running and provide excellent work without the need of a babysitter
  
• Desire to work from home (need to live within a 1.5-hour commute of Orem, UT). You don’t have to work from home, and can choose to work in the office if you wish.

What you’ll do:

• Bridge the communication gap between pest control companies and their customers
  
• Respond to customer requests via phone and live web chat
  
• Schedule appointments for customers
  
• Connecting potential new customers with in-house pest specialists
  
• Help fuel Slingshot’s rapid growth

Benefits:
What you’ll gain:

• Experience in a fun, fast-paced startup environment (Check us out on Glassdoor)
  
• Great pay and incentives
  
• Awesome benefits: Health Care, PTO, 401K Match, Gym
  
• An opportunity to work alongside company founders and executives
  
• Exposure to an $8 billion industry
  
• The flexibility and convenience of an at-home position
  
• Growth opportunities – we’re growing fast and do our best to hire from within

Pay: Base + Commission. Most of our CSR team makes between $10 and $13 hourly

Skills/Qualifications: Great people skills, writing skills, organization skills, appropriate grammar, and business communication skills. Computer proficiency, attention to detail, and reliability required.

Time: This is a full-time position that requires at least 35 hours a week. Our clients rely on us 24/7, 365 days a year. We’ll do our best to meet everyone’s scheduling needs, but you need to be willing to work weekends and holidays.

Next steps: Please include a resume and 2-3 references. Information showcasing your intelligence and achievements are a bonus (ACT/SAT scores, college GPA, awards, etc.).