Customer Service Representative

Overview:

Our Client Service Representatives provide the first line of support for our existing clients. Interaction with clients is over the phone and through e-mail. Our Client Services Representatives collaborate with other team members to resolve client needs. Along with these responsibilities, other duties such as assisting with training and other special projects will be assigned based on interest and initiative shown.

Responsibilities:

• Respond to calls and emails from clients, and work with customers to fully understand, troubleshoot, and resolve their needs
• Track client calls in the system
• Report issues using a ticketing system
• Lead web-based training for new users
• Assist with developing instructional content for training and training preparations for new hires
• Escalate tickets as necessary to developers and integration consultants
• Testing new processes for functionalities on solutions

Experience/Education

• Associates degree; Bachelor’s degree preferred
• Approximately 2-3 years customer service or call center experience
• Strong writing and communication skills
• Highly committed, flexible, productive and team-oriented
• CRM software experience preferred, but not required
• Ability to operate in a fast-paced environment with other project opportunity and priorities
• High level comfort of answering phones and emails

Job Type: Full-time

Salary: $37,500.00 /year

Job Location:

• Phoenix, AZ

Required education:

• Associate

Required experience:

• Customer Service: 2 years