Customer Service Representative

Our ideal Customer Service Representative is a smart, outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. You will be responsible for all inbound sales activities within the FASTSIGNS center and will serve as the first point of contact for walk-in, email, and telephone customers. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to help customers with a consultative approach.

Responsibilities:

• Sells consultatively and makes recommendations to prospects and clients using various FASTSIGNS products
• Follows up on new leads and referrals resulting from telephone, marketing, and email activity
• Demonstrates the ability to carry on a business conversation with customers
• Prepares estimates and establishes/maintains estimate follow-up procedures
• Communicates with customers on order status and changes in the production schedule
• Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
• Helps as needed with reports, close-out, invoices, and required paperwork
• Identifies and resolves customer satisfaction issues
• Establishes and maintains effective team relationships with all departments
• Follows all company policies, procedures, and business ethics codes
• Performs other duties as assigned

Qualifications:

• High school diploma or GED required
• Previous experience in retail or inside sales with excellent customer service experience
• Proven record of consistently hitting/exceeding sales targets or quotas
• Experience working under pressure with multiple tasks/projects
• Experience resolving customer satisfaction issues
• Proficient computer and internet skills, including Microsoft Office suite; Adobe a plus!
• Strong verbal and written communication skills
• Strong organizational and time management skills
• Basic math skills
• Sign/Print shop experience preferred

Job Type: Part-time

Salary: $10.00 to $12.00 /hour

Job Location:

• Marietta, GA 30060

Required education:

• High school or equivalent

Required experience:

• Customer Service: 1 year