Customer Service Representative

Employment Type: Part-time/29 hours a week.

PAY: $12 per hour

Advancement: Potential full-time opportunities with benefits after 6 months

LOCATION: Buckhead (MARTA accessible)

NO cold calling!

Why RMI?

• This is not your average call center! We are a customer acquisition call center working together with media operations to optimize digital and call center performance!
• We will provide you outstanding, on-the-job training, work in a culture that encourages creativity, and experience success as part of our professional Telesales and Cost Per Acquisition team.
• Business hours of Operation: Monday – Friday 8:00am – 9:00pm. Shifts will be 7 hours and include a 1-hour lunch break
• For the right candidate, this position will become permanent at some point upon great job performance, telephone/customer service skills, punctuality, trainability and reliability.

Responsibilities:

• Handle inbound/outbound calls previously generated through internet leads (no cold calling!)
• Promote the benefits, coverage and terms of products to potential customers before transferring to the closing team
• Maximize opportunities to soft-sell and cross-sell products and services
• Consistently reach and/or exceed monthly goals and company objectives
• Maintain accurate knowledge of products through continued market research
• Uphold company core values

Qualifications:

• Proven track record of success in quality assurance, retention etc.
• Excellent communication skills and phone etiquette
• Must be able to work between the hours of 8 AM- 9 PM
• History of punctuality and great attendance
• Upbeat demeanor with a customer-centered approach
• Experience working well independently within a collaborative environment