Customer Service Representative

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are searching for a motivated individual to join our highly successful and visible Consumables Call Center team.

We are currently looking for a Customer Service Coordinator to interface with our US and Canadian Consumables customers and assist us on various tasks/ projects. You will interface with many different departments including our Sales, Logistics and Technical Services teams to promote the Agilent Consumables product line. Responsibilities include creating formal quotations for our customers. Accuracy and responsiveness are key skills to ensuring good service and are required traits for this position. It is important that you are up to date on sales, marketing, and promotional programs and able to administer these accordingly. You have the knowledge necessary to answer customer inquiries on price, discounts and availability creating a positive experience with every interaction.

Once the quote has been accepted by the customer you will take care of entering and editing the order including change orders, credit and rebilling in accordance to Agilent policies and processes. You ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.

The final part is order management where you monitor the progress of your orders to establish a committed delivery date and proactively manage each order to meet committed delivery date and any special delivery requirement. Ensure all orders result in a clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to company and audit rules. You punctually follow up on outstanding issues and take ownership for customer satisfaction.

You will work the 11:30am – 8:00pm shift and help the department with various off line projects and daily operations. A strong team player is a must and the ability to think out of the box is required to join our team. The team is dynamic and successful and we are looking for an individual who is able to accept responsibility, run with it to a new level, work independently, and who is focused on providing excellent results.

Qualifications:
To be successful in this job, a bachelor degree in business administration or a science is preferred or equivalent experience

You have demonstrated a customer service mindset,problem solving capabilities and the ability to multitask

You also bring approximately 1-2 years of experience in customer service and you are interested in taking your skills to a higher level You like the occasional stress in a customer service department while handling multiple tasks, projects, and innovative responsibilities. It goes without saying that you have good MS office skills and preferably some experience with business applications A knowledge of SAP is preferred. You must be available to work the 11:30am- 8:00pm shift.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster available here:

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf,

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 (US and Canada only) or email job_posting@agilent.com. EOE AA M/F/Vet/Disability

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