CUSTOMER SERVICE REP – 8am-8pm schedule

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education.

Pre-employment screening required.

At Optima Health we live our mission to “improve health every day.” As a result, we are currently seeking experienced Customer Service Reps to work Full-Time at our Optima Operations Center in Virginia Beach, VA supporting our valued members and providers throughout the entire state of Virginia. This position requires a candidate who is punctual, professional and flexible to work any and all schedules required between the hours of 8am-8pm Monday – Friday. Every other weekend commitment is also required during the months of October-February. Come and join a nationally recognized provider of health plan coverage and innovative wellness programs and discover how Optima Health cares for our communities and your career, every day!