CUSTOMER SERVICE REP

Job Summary:
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling, etc. Builds and maintain business relationships with clients by providing prompt and accurate service so as to promote customer loyalty.

Essential Functions: Handle telephone inquiries in a timely and accurate manner to provide courteous and efficient service to callers. Document all phone activitiy in a clear manner. Interpret and communicate contracts, agreements or benefit and claim information utilizing the online system. Keep updated on on all company guidelines, policies and procedures established. Adjust individual work flow to ensure that all department goals are met.

Qualifications: High School Diploma Two years of customer service experience Knowledge of CPT and ICD9 coding preferred. Knowledge of Medicare guidelines a plus.

Physical Requirements (should the position require more than 30 pounds of lifting, please adjust below to the correct weight)

While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.

The employee must occasionally lift and/or move up to pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work is performed primarily in an office setting. The noise level in the work environment is moderate.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.