Customer Service Manager – Great pay, growing company

Pacifica Trucks, LLC is a fast-growing intermodal transportation company with annual revenues of more than $30 million. We have been operating for over 15 years, with offices in Long Beach, CA.

We offer 100% COVERED medical, dental, vision, and life insurance, a 401(k) retirement plan, paid vacations, holidays and sick days, and more for our employees!

This full-time position will report to our Vice President of Operations. The role will be responsible for the management of the Account Management Team and overall process of scheduling pick-up and delivery of shipments through the ports of Los Angeles and Long Beach.

Essential Duties and Responsibilities:

• Ensure Pacifica provides an industry leading customer service experience, create engaged customers, and facilitate organic growth through excellent customer communication, rapport and inside sales.
• Prioritize and optimize the team’s workload and execute with a sense of urgency and preciseness.
• Supervise the customer service team, including but not limited to managing KPIs, work efficiency and completing performance evaluations
• Recruit, mentor and develop Account Managers and nurture an environment where associates can excel through encouragement and empowerment
• Promote a professional culture that is both socially responsible and ethical.
• Analyze statistics and compile accurate reports

Desired Skills and Experience:

• At least 10 years of experience. Preferably in intermodal transportation
• Strong management and customer relations skills
• Proven working experience as a customer service manager
• International logistics background (NVO, Customs Brokerage or Drayage)
• Experience in operating in a LEAN Management environment
• Process oriented, focused on continuous improvement
• Ability to dynamically manage workload allocation of the team
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Bachelor’s degree in Business Administration or related field

Salary range between $65,000.00 and $85,000.00, commensurate with experience, education, and previous salary history. To apply, please respond with cover letter and resume. Please be advised that Pacifica Trucks, LLC performs background checks on all applicants offered employment in a manner consistent with the law.

Job Type: Full-time

Salary: $65,000.00 to $85,000.00 /year

Required education:

• Bachelor’s

Required experience:

• Customer Service: 10 years