Customer Service Clerk

Under the supervision of the Customer Service Supervisor, the Customer Service Clerk assists customers with transit trip planning and other information by telephone, e-mail , and in-person. Responsibilities include assisting with promotional programs, staffing the Transit Information Center in downtown Long Beach and the reception area of Long Beach Transit’s (LBT) administrative office. The Customer Service Clerk operates LBT’s central telephone system, and provides general clerical duties.

OPEN UNTIL FILLED

Responsibilities:
Provides customers with necessary information in a courteous, efficient manner, enabling customers to effectively use LBT’s services. Answers all inquiries regarding routes, schedules, fares, and ridership-related policies and procedures Resolves simple customer concerns, and directs others to appropriate staff Answers incoming calls and relays call to appropriate personnel, taking messages as required Greets all visitors to LBT’s administrative offices in the reception area and directs them appropriately Participates in promoting the company at community events, such as the Anaheim Street Festival, and so forth Assists in conducting presentations about LBT’s services and special benefits at various community centers, such as senior centers, disabled resource centers, civic centers, philanthropic organizations, schools, colleges, places of employment, travel centers Maintains lost and found system (receiving, inventory, dispersal, and disposal of items) Maintains supplies of schedules and brochures Performs cashiering functions regarding pass sales and special programs such as Museum Express Maintains cash fund, balancing accounts, and preparing cash reports Performs data entry and uses electronic office equipment, such as fax machines, and tracks general staff activities as assigned Maintains up-to-date maps and timetables, current and accurate information manual materials regarding company services and policies Sorts and delivers internal and external mail to both sites as required Prepares special mailings for staff Maintains retiree and dependent ID cards Complies with all safety regulations as stated in the company safety program, and reports safety-related accidents, incidents, and unsafe work conditions. Attends safety-training programs as required Other duties as assigned KNOWLEDGE AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications:
Maintain courteous and patient working relationships with customers and co-workers Perform mathematical calculations and maintain accurate cash account records Travel between offices and business centers Work weekends and evenings as required Above average communication skills Rotate job duties by fulfilling the job requirements of several job functions, including that of relief clerk in the Telephone Information Center, Transit Information Center, and Switchboard coverage

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required with a minimum two years’ experience in marketing and/or customer services or other related field. Prior experience required in the use of personal computers and knowledge of software such as Microsoft suite. Proficiency sought with a variety of office and communications equipment, filing systems and record keeping. Bi-lingual (especially Spanish/English) communication skills are a plus.

Salary Structure:
WAGE BAND B – Hiring range: $2,660-$2,955/month (DOQ), with excellent fringe benefits.

Submit resume, salary history, and a current (within last 30 days) H-6 DMV printout, upon request

Valid CA Class C license required with excellent driving record.

This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.

An Equal Opportunity Employer

Successful candidate must pass company physical, drug and alcohol test.

Long Beach Transit 1963 E. Anaheim Street, Long Beach, California 90813