Customer Service Associate – Help Desk

Position Exempt Status Non-Exempt Weekly Scheduled Hours 35 Scheduled Shift 1st Shift Job Description

Novitex Enterprise Solutions is looking to fill a Customer Service Associate – Help Desk position in Milpitas, CA. This position will work onsite Monday – Friday, 35 hours per week. Candidates should have flexible availability between 7:30 a.m. and 5:00 p.m. Compensation for this role will start around $15.00 per hour and vary with experience.

In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Some perks of the job:
Employees working 30 or more hours per week may qualify for:
Paid holidays, vacation and sick time

401k

Benefits Health & Welfare Package including –Medical, Dental, Vision

Employer Matching Health Savings Account

Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE!

So what will you actually be doing?

With a strong attention to detail, this role will facilitate a variety of tasks to ensure high levels of customer service in a fast paced environment

A Customer Service Associate’s daily tasks will involve:
Field telephone inquiries while promoting organization and distribution practices

Working independently; Multi-task, field calls via phone, on-line, the radio from internal and external customers

Apply general knowledge of email and on-line correspondence to reply to customer requests generated on-line

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

Demonstrate flexibility in satisfying customer demands in a high volume, production environment

Consistently adhere to all business and safety procedure guidelines

Take direction from supervisor or site manager

Maintain all logs and reporting documentation; attention to detail

Participate in cross-training as needed

OK, I’m interested… But is it really the job for me?

You need great people skills, patience and the ability to multi-task to be good at this job.

Required Qualifications:
Minimum of 1 year customer service related experience

High school diploma or equivalent (GED)

Strong knowledge of computers and Microsoft Office programs, Outlook and Excel specifically

Preferred Qualifications:
Call center or reception experience strongly preferred

Experience in Shipping and Receiving or Logistics a plus

Excellent communication skills both verbal and written

Highly professional and polished demeanor

Willingness and availability to work additional hours if assigned

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

E-VERIFY RIGHT TO WORK POSTERS

https://www.novitex.com/e-verify-right-to-work-posters