Customer Service Agent

Position Description:

Coordinate and communicate with internal and external vendors/ partners/ clients.
Resolve technical issues.
Open and work trouble tickets.
Provide customer service/ tech support via email, SMS, and telephone in a fast paced environment.
Identify, research, and resolve customer issues using the computer system.
Provide customers with product and service information.
Ability to work in an inbound call center answering a minimum of 70 – 80 calls per day.
Answer phones and respond to customer requests.
Follow-up on customer inquiries not immediately resolved.
Type a minimum of 35 wpm.

Working hours:

2:00 to 10:00 with a Saturday or Sunday

Responsibilities:

Accurately process customer transactions such as orders, quotes or returns.

Qualifications: