Customer Service Agent

Tickets by Proctors seeks Box Office Customer Service Agents (CSAs) to serve in a professional, front-line position for this major regional performing arts center. Our CSAs often provide patrons their initial experience with Proctors and Capital Repertory Theatre. A CSA is expected to provide patrons with accurate event/facility information and assist with the selection and purchase of tickets. This is done with a high quality of individualized customer service via face-to-face communication, telephone, fax, mail, and e-mail. As the Box Office is generally open every day of the week to service numerous events and programs at Proctors & Capital Repertory Theatre, CSA’s should be able to work a flexible schedule, including evenings, weekends and some holidays. Assigned location could vary within our box offices around the Capital Region.

QUALIFICATIONS:

• Excellent customer service skills and a genuine desire to accommodate patrons’ needs
• Strong phone and communication skills.
• Previous call center experience preferred.
• Proficiency in personal computer skills and ability to learn database programs quickly.
• Ability to work in a fast paced, high volume environment.
• Excellent time management/multi-tasking/organizational skills.
• Must be self-motivated and take initiative.
• Ability to handle cash and other payment methods responsibly and accurately.
• Team player that is able to work well with others, at times in a stressful environment.
• Upbeat, friendly personality.
• Professional demeanor and appearance.
• Strong work ethic.
• Dependable transportation and flexibility to work in multiple locations within the Capital Region.

Job Type: Full-time

Required license or certification:

• Driver’s License