CUSTOMER EXPERIENCE SUPERVISOR

Position Summary:
The Customer Experience Supervisor is responsible for overseeing the overall operation of several buildings within Central Passenger Terminal Complex (CPTC), and ensuring that properties within their assigned portfolio are financially sound, well maintained according to AATC standards and comply with all regulatory and life safety requirements. In addition, the position assists in the development and monitoring of policies and procedures related to facility management, oversees employee development and matters included but not limited to: recruitment, interviewing, on-going performance supervision, and training, coaching and mentoring according to company standards. This position is part of the Customer Experience Leadership Team which may require assisting with special projects as assigned.

Responsibilities:
Supports departmental objectives and goals in relation to safety, quality, and timely delivery of services;

Ensures that custodial partners meet their contractual obligations in terms of manpower allocated and satisfactory completion of scheduled detail cleaning.

Shares in the leadership, with other supervisors, of the Customer Experience Management Team and holds them accountable for a high level of performance, team work and customer service.

Assists the Customer Experience Manager in the development, implementation and maintenance of internal controls and procedures that provide operational and fiscal control, cost savings, and effective utilization of assets and facilities.

Analyzes the condition and the operations of assigned facilities and makes recommendations for improvements.

Maintains regular contact and builds solid working relationships with customers, tenants, contractors, and AATC Staff to ensure the highest level of customer service.

Communicates, as appropriate, with all members of AATC regarding tenant matters that pertain to maintenance, cleanliness, or work requests within the assigned facility.

Communicates all issues/concerns relating to the assigned facility/facilities or contractors with the Customer Experience Management Team.

Attends and participates in facilities related activities, meetings and organizations when possible.

Attends meetings requested by regulatory agencies.

Ensures compliance with all CPTC lease and regulatory requirements.

Supervises Customer Experience Superintendents and supports them in supervision of their contractors.

Responsible for completing timely performance evaluation for direct reports.

Additional duties as assigned by management.

Qualifications and Requirements:
Bachelor Degree or any equivalent combination of training, education and experience which provides necessary knowledge, ability and skills to perform job functions.

2 + years management experience.

Must be highly skilled in MS Office (Particularly Excel, Word and Outlook).

Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by finger print analysis.

Required to carry a company-supplied mobile device for trouble and emergency notification purposes.

Required to be on call 24 hours a day, seven days a week, in order to ensure timely and appropriate resolution of any issue that may arise regarding resources under scope of responsibility.

Success Characteristics:
Solid leadership presence.

Strong interpersonal skills, ability to communicate and manage well at all levels of the organization is essential.

Excellent verbal and written skills.

Strong problem solving, creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Ability to train and support users on new updates/enhancements as needed.

High level of integrity and dependability with a strong sense of urgency, accountability and results-orientation.

Superior project management skills, including the ability to execute and prioritize a number of tasks simultaneously.

Strong executive presence and experience dealing with senior business leaders.

Able to build solid collaborative relationships across the airport community.

This position is located in Atlanta, GA. Atlanta Airlines Terminal Corporation is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.

Upon receiving contingent offer of employment, selected candidate must comply with the following as a condition of employment:

CANDIDATE MUST SUCCESSFULLY PASS BACKGROUND AND DRUG SCREENS, AND MOTOR VEHICLE CHECK PRIOR TO APPOINTMENT.

Applicants must complete an online application, and include a resume and cover memo in order to be considered for this position. Online application can be obtained at www.aatc.org , employment opportunities home page.

Applicants who need special assistance to complete the application process may request assistance by phoning (404) 530-2114 .

EOE Statement:
AATC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

E Verify Company Information:
Atlanta Airlines Terminal Corporation (AATC) participates in the Federal Government E-Verify Program which is an internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Federal law required all employers to verify the identity and employment eligibility of all persons hired to work in the United States. AATC participates in the web based program, E-Verify (Employment Verification), to fulfill this requirement. When necessary, information will be provided to the Social Security Administration (SSA) and, if necessary, The Department of Homeland Security (DHS) from your DHS Form I-9 to confirm work authorization.

Company ID. 187889 Registered Since: February 5, 2009

Federal law requires identification and eligibility verification prior to employment. Males 26 and under must provide proof of selective service registration.

Atlanta Airlines Terminal Corporation is proud to have a drug-free environment. All employment offers are contingent upon applicant successfully completing drug and background screenings.