Customer Care Specialist

As a customer care specialist for customer support you will: directly respond to questions, handle issues and provide guidance on transactions, inquiries or complaints from both internal and external customers.

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Receive, document and resolve customer inquiries by using established best practices

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Build lasting relationships with Humana
’
s customers

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Educate providers and members about Humana
’
s products and services over the telephone providing benefit, eligibility, claims and authorization inquiries.

Qualifications

Role Essentials
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High School Diploma or equivalent

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Minimum of 2 years previous call center experience, this is a headset, inbound calling queue environment

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Strong typing and data entry skills

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Capacity to maintain confidentiality and enjoy being in a phone intensive environment

Role Desirables
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Medical claims processing knowledge

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Previous customer service experience in a healthcare setting

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Proficiency in Microsoft Office Programs, Word, PowerPoint, and Excel

Reporting Relationships
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You will report to a Frontline Leader. This area is under the leadership of the SVP & Chief Operating Officer

At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share our passion for helping people, we likely have the right place for you at Humana.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Schedule
:
Full-time

Primary Location
:
US-FL-Tampa

Role
:
Service Operations

Work Environment Type
:
Office

Travel
:
Yes, 5 % of the Time