Customer Care Reservation Specialist

Marriott International offers you the opportunity to find the hospitality job and career journey that’s right for you. With more than 5700 properties and 30 brands you’ll find us in your neighborhood and in more than 110 countries across the globe. Find Your World™ at Marriott.

Qualifications

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Do you love talking to people and helping them with their dream vacation, their upcoming business trip, or book a room for an upcoming wedding? If you have a Spirit to Serve and have a passion for travel and hospitality, then this is the job for you. Our Customer Care Sales Specialists service
incoming calls
in a friendly, efficient manner while booking reservations.

• FT and PT Shifts Available
• Flexible Schedules
• Paid Training Classes beginning in June 2017
• Career Advancement Opportunities Immediately after Training
• Competitive Starting Wage plus incentives. Yearly Merit increases!
• FT Associates are eligible for benefits

Please allow at least 45 minutes for your application and assessment associated with the application through the online process.

Training:
You must be able to attend all training sessions.
Training is onsite at our reservation center, 1818 N. 90
th
Street.

REQUIREMENTS (Please read all the requirements before applying)

• Must be
  able to work weekends
  which could include Saturday or Sunday.
• Must be
  able to work either a Monday or a Friday shift.
  
• You must be
  available for schedules up to xxxx
  every day that you are scheduled.
• You will be required to work on holidays.

(After training, hours after 6:00 p.m. qualify for shift differentials. You can earn up to $xxxx hour. Also, you are eligible for performance bonuses after training.)

PREFERRED QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

Prior customer service experience

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.