Customer Care Representative

ommunity First – Company Second

Our Community: At EOS our employees are our most valuable resource. We will help you grow personally and professionally. As a community, we support and encourage each other because your success is our top priority. EOS are also active within our local communities and charities. Giving back is very important to our organization. At EOS you will be recognized as a valued employee, leader, and volunteer.

Our Company: The accounts receivables industry plays an essential role in the local and national economy. Our industry serves as a means of security for credit lenders while also protecting consumers through recovery of medical debt. Our associates empathize and treat consumers with dignity and respect to help develop a payment plan that financially works for them. Our efforts help to create an environment where lenders can make credit available and affordable to a wide range of consumers.

Please visit our website at www.eoscareers.com to see what our company has to offer and to apply.

Only Evening Shifts Available ( All Eve shifts end at 7PM)

We have great opportunities for individuals with bilingual skills.

Our Customer Care Representative’s primary responsibility is to assist patients with their physician &/or hospital bills by extensive telephone contact patients and their insurance companies. This is accomplished by primarily answering inbound patient calls for assigned clients.

Customer Care Representatives may be required to make outbounds calls based on business needs. CCRs obtain proper information from patient &/or insurance company to submit claims for insurance processing and utilize client systems to analyze hospital and physician accounts to determine amounts to be paid by insurance company and by patient.

Customer Care Representative answer patients’ questions regarding statements and insurance coverage in a professional and customer friendly way and assist patients with financial assistance programs as defined by client.

Qualified candidates must have superior customer service and computer skills and a stable employment record. Prior experience in medical collections or call center is preferred.

Rate of Pay: $12 to $13/Hr plus Bonus

Benefits: Tuition Reimbursement, Insurance, 401K Match, PTO, Paid Holidays

Job Type: Full-time

Salary: $12.00 to $13.00 /hour

Required experience:

• Customer Service: 1 year