Customer Care Associate

Position Summary:
Customer Care Associates are responsible for receiving, resolving, and/or forwarding customer concerns and complaints to the service department and/or service coordinator for resolution, entering data regarding each call received into the ABS system, and following up with customers regarding the resolution of their concern or complaint to ensure customer satisfaction.

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Essential Functions:
Handle all customer phone calls according to prescribed procedures with highest level of professionalism and positive demeanor.

Enter customer complaints/comments into the ABS database and forward as necessary to account manager and/or service coordinator.

Track and report on all account activities as required

Follow-up with customers and internal management regarding resolution of customer service issues to the customer’s satisfaction.

Resolve escalating customer issues in a proactive manner in order to minimize amount of calls forwarded to management.

Present revenue and/or cost enhancing options to customers as appropriate.

Ensure new account satisfaction with their installations and address concerns/issues.

Manage large accounts as assigned by supervisor.

All other duties as assigned by supervisor.? Education: High School Diploma or GED required. Coursework in business and/or computer software a plus.

Experience: Minimum of two years relevant experience in a customer service role required. Experience with complex customer service issues strongly preferred.

Knowledge & Skills: Good working knowledge and skill in operating computers, data entry, and office equipment, etc., required. Strong working knowledge of MS Excel and MSWord and familiarity with Access is helpful but not required.

Must have well developed communication and basic math skills, organizational and analytical skills, efficient multi tasking abilities, ability to work independently with limited supervision, organizational skills, working in a team environment.

What Makes Nixon Different

A promising future! As the leading provider of textile rental to the out-patient healthcare market we continue to experience growth year over year with expansion into new markets. This growth enriches the lives of our associates by creating new opportunities.

Nixon Uniform Service & Medical Wear is an equal opportunity employer.