Customer Assistance Specialist

Fisher’s mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance. And we do all that while having a great time and loving our work. Fisher’s Technology has been selected as one of the “Best Places to Work in Idaho” for the last eight years.

Fisher’s is Idaho’s provider of technology to help businesses perform at the top of their game. We manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, and many others), and streamline business operations with electronic document management and related software solutions. Learn more at www.fisherstech.com .

Customer Assistance Specialist

Fisher’s is seeking a qualified individual to fill our Customer Assistance Specialist position. This team member would enjoy working closely with customers, both internally and externally throughout the day. Duties would include ongoing customer communications and processing of requests, ability to utilize multiple software’s and systems to help exceed our customers’ expectations and to maximize Fisher’s support efficiencies.

Responsibilities

• Create an amazing customer service experience for customers
• Work within Multi-Line Phone queues
• Streamline order fulfillment processes
• Track activities, create reports and spreadsheets
• Provide introduction and training for customers on various web portals
• Prepare correspondences as required
• Input, retrieve and run queries on data from CRM and other support databases
• Embrace change
• Have fun

Qualifications

• 3+ years of customer service experience and an outgoing personality
• Ability to manage multiple projects simultaneously, with high attention to detail
• Must be self-directed and able to complete projects with limited supervision
• Proficient in MS Office applications
• Strong written and verbal communication skills
• Minimum: High School Diploma
• Preferred: Associates Degree or Higher