Customer Administration Specialist (enrollment)

This is an experienced level position that performs moderately complex activities generally focused on enrolling new customers, processing changes to existing coverage and billing premium at the certificate holder level.
This position works individually and in teams under general supervision.
Individuals are seasoned employees who rely on experience, judgment, and creativity to plan and accomplish goals.

Principal Duties and Responsibilities

• Screens forms and codes enrollment information into appropriate systems; completes enrollment fulfillment activities as needed
• Processes Evidence of Insurability forms and submits them to Medical Underwriting; processes final underwriting decisions
• Codes and processes member-level coverage changes
• Performs basic billing functions, including generating an initial bill, setting up automatic payment plans, and implementing mode changes
• Ports insureds who elect to continue coverage
• Completes assigned reports and other accountabilities timely and accurately; meets established productivity metrics and response times
• Partners with functional team and business areas; clearly communicates within the team and with business partners
• Accepts responsibility for outcomes of his/her own efforts

• Demonstrates a strong working knowledge of Unum’s GLTC products, services, technology and business processes including, his/her specific functional area, its issues and the technical skills required to support it
• May partner with business management to help identify and proactively provide solutions that deliver business value
• May mentor and oversee work of less experienced staff; may act as a mentor/teacher to raise the level of expertise within his/her team
• May perform other duties as assigned

Qualifications

Job Specifications

• Four year degree preferred plus 1-3 years relevant business experience
• Strong attention to detail and focus on accuracy
• Strong time management skills; demonstrated ability to successfully multi-task in a fast-paced environment; effectively and independently prioritizes work
• Solid knowledge of general banking, accounting and billing/collection business practices; deep technical knowledge of premium and payment concepts
• Strong customer service focus
• Actively seeks opportunities to recommend changes to improve workflow or operating costs
• Ability to commit quickly and positively to change
• Able to participate in one or more projects while maintaining regular workload, including mentoring less experienced staff
• Highly motivated individual with demonstrated ability to take independent actions to solve problems/issues with limited involvement from manager
• Solid communication skills related to job (oral and written) and influencing/negotiation
• Proficient Word and Excel skills
• Proficient in mainframe systems and standard policy administration tools (e.g. PayDed / Mapper, FTU, iServices, Slice, GPC tool)
• Represents Unum’s ethical and professional standards at all times
• Meets the standards for this position, as defined in the Talent Management framework

Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas
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Unum and its family of businesses is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status
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