Content Management Specialist

TCF is currently hiring for a Content Management Specialist, that would design and develop end-user content for online, on-demand knowledge base. Responsible for content creation and maintaining business and system policies and procedures. Collaborate with managers, teams and subject matter experts to ensure content accuracy and delivery. Ensure accuracy and compliance with regulatory requirements. Stay current with knowledge base software, technologies, industry standards, writing methods and practices, and business writing standards.

Major Areas of Accountability

Work with management, staff, trainers, and subject matter experts within Consumer Banking to develop and maintain documentation related to end user process and reference material. Create a variety of documentation as needed to support internal and corporate change. Ensure accurate and timely content delivery.
Edit and proofread content created by others for usability, organization, content, readability, and appropriateness for the intended audience. Suggest and make changes to enhance documentation.
Responsible for overall accuracy of system testing and problem resolution and audits for business unit, ensuring procedures and problem resolutions are correct and effective.
Establish and maintain content delivery systems and version control. Test knowledge base releases for accurate flow and search functionality.

Qualifications

Minimum Qualifications

Required:

Bachelor’s Degree in English, Communications, Journalism, or related field or equivalent related job experience.
Prior writing experience creating documents, papers, policies or procedures that are professional, comprehensive and easily understood.
Ability to work independently and meet deadlines.
Excellent written and verbal communication skills.
Demonstrated ability to interact tactfully and effectively in working relationships with other personnel both inside and outside of the company.
Demonstrated editing and proofreading ability.
Proficient in MS Office (Word, Excel, PowerPoint, Access, Outlook) and Adobe Communications Suite.

Preferred:

Knowledge of or experience with SEO information classifications
1 or more years of experience in Banking or other Financial Industry experience.
1 or more years of experience in procedure writing.
Adobe software (e.g. Robohelp or Framemaker) experience.

Why choose TCF?

Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.

Our Benefits

TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.

We’re proud to be an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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Primary Location:USA-Minnesota-Plymouth-Us-Mn-Plymouth- 1405 Xenium Lane N

Work Locations: Us-Mn-Plymouth- 1405 Xenium Lane N 55441