Contact Center Representative

Are YOU looking to advance your career as a Contact Center Representative, working for an organization that is known for being one of the nation’s largest 100 credit unions, with a reputation for for being financially sound and growth-oriented while being reasssured our growth is strategically planned and executed?

At UNIFY Financial Credit Union we continue to GROW throughout the country by expanding opportunities for those looking to provide superior member service!

At UNIFY, you partner and collaborate with like-minded contributors who have made it their mission to embrace the opportunity to take charge of their careers and provide exceptional service to our members (we call them “members” because they are the only “owners” in our financial cooperative).

Consider advancing your career at UNIFY!!

Responsibilities:
The Contact Center Representative will work a full-time shift that pays up to $18/hr. plus a 10% shift differential for hours worked between 6pm – 5am daily. Various shifts and schedules available. Bilingual Preferred. Available to work at least one weekend day.

• Receives calls from members and provides assistance with a variety of banking-related questions.

• Offers relevant solutions that are appropriate for the member’s banking needs.

• Provides top-tier customer (member) service.

• Delivers value through extensive product knowledge — don’t worry, we’ll provide excellent training!

• Assesses the consumer lending and/or real estate financing needs of the member to determine which product(s) may be most appropriate.

Qualifications:
Requirements:

• A minimum of two years contact center experience, preferably in a financial call center environment
• Solid verbal communication skills
• Proficient with computers and quick to learn new applications
• Calm and friendly approach and demeanor
• Bilingual in Spanish preferred
  
• Some college desired
• Able to have FUN while remaining Professional
• May be required to obtain and maintain an MLO certification through the NMLS

See the UNIFY Difference!

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves. We work together for a common goal, “to provide superior service to our members.”

Competitive Compensation and Excellent Benefits Package* Includes:

• Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance effective from date of hire
• Dependent and Medical Care – Flexible Spending Accounts
• Generous Vacation, Sick, Personal and Holiday Pay
• 401(K) Plan with employer match
• Defined Benefit Pension Plan fully funded by UNIFY
• Education reimbursement that covers up to 100% of tuition and books for approved programs
• UNIFY banking privileges for you and your family

*All programs subject to review and change

UNIFY is proud to be a drug-free, equal-opportunity employer. For more information on UNIFY, visit us at www.unifyfcu.com