Consumer Relations and Regulatory Specialist

Tasks

• Maintain a strong working knowledge and understanding of financial industry regulations and laws, including, but not limited to the Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA), Fair Debt Collections Practices Act (FDCPA), Consumer Financial Protection Bureau (CFPB) Supervision & Examination Manual and Credit Reporting Resource Guide (i.e. Metro 2 Guide)
• Conduct research, provide documentation, and response for all non FCRA consumer complaints from all direct and indirect channels within closure target timelines
• Research and respond to all allegations of UDAAP or discrimination
• Assist in the management of the CFPB complaint portal including review, research and response to filed complaints
• Assist the CS Senior Compliance Analyst on FCRA related consumer disputes where appropriate
• Act as the assistant Complaint Management Software (Global 360) System Administrator
• Partner with all appropriate business units to establish, implement and maintain working instructions and internal controls over the entire PFS complaint handling process
• Provide recommendations and action strategies to key business stakeholders and leadership