Consumer Loan Servicing Specialist I (N3)

Under general supervision, support and perform the core loan servicing functions in a timely and accurate manner, including new loan bookings and disbursements, set up and updating the core loan operation system for all forms of monetary and non-monetary loan maintenance across the mortgage and consumer portfolio. Process loan payments, payoffs and advances. Perform various tasks as assigned in order to service internal and external customers.

Enter, verify and maintain data for new loan bookings and loan disbursements on the mortgage and consumer loan operation system. Processes general ledger transactions, wire transfers and cashier’s checks.

Set up and update all forms of monetary and non-monetary mortgage and consumer loan maintenance within established guidelines, policies and procedures. Responsible for daily verification of all maintenance work performed. Includes loan extensions and modifications.

Calculate and process monetary mortgage and consumer loan payoffs, payments, advances and corrections. Research and resolve customer inquiries regarding general and specific account information.

Perform weekly night duties which include balancing the payoff general ledger, verifying customer information has been securely put away in the department, daily balancing of cashier checks issued by the department and transfer management/lockbox rejects.

Provide outstanding customer service and support to internal and external customers in a courteous and professional manner by telephone, e-mail, fax or mail. Participate in the cross-selling of First Federal products and services.

Ensure general compliance including the Bank Secrecy Act (BSA) regulations and other federal and state regulations pertinent to this position. Complete annual BSA training in a timely manner in accordance with BSA regulations and internal policies and procedures.

Maintain regular and predictable attendance. Perform related duties and responsibilities as required.

Education:

High School Diploma/GED

Experience:

Typically requires 1 year loan servicing experience or 2 years of banking experience
Loan servicing and documentation knowledge preferred

Knowledge, Skills & Abilities:

Develop and maintain a working knowledge of First Federal policies, procedures, and systems.

Good understanding of consumer lending activities including products and services
Ability to multi-task and work in a fast-paced environment while providing a high level of customer service.
Excellent verbal and written communication skills and attention to detail.
Effective interpersonal, customer service, and organizational skills are necessary.
Working knowledge and proficiency in the use of office equipment including personal computers and associated software programs such as Adobe Acrobat, Microsoft Word, Excel and Outlook.
A valid Washington State drivers license is required.

Number and Titles of All Persons Supervised: None

Equipment Utilized:

Personal computer, telephone, fax machine, 10-key calculator, copy machine, printer and scanner.

Physical Requirements:

The essential functions of this position require the ability to lift and carry up to 40 pounds. Boxes and supplies may be lifted on and off counters, tables, desks, and shelves up to a height of 6 feet. The work requires the ability to operate office machines and equipment, such as personal computers, printers, copying machines, fax machines, calculators, and telephones. The work requires the ability to communicate clearly with customers, coworkers, and others in person and on telephones. Work activities involve combinations of sitting/standing for extended periods, lifting, and carrying.

The emphasis on the communication process, computer skills, and potential need for travel to other facilities throughout the Association’s service area indicate that the responsibilities could not be performed by people with severe restrictions in sight, hearing, speech or physical mobility.

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The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

Qualifications

Education

Required

High School or better.

Experience

Required

1-2 years: Typically requires 1 year loan servicing experience or 2 years of banking experience.

Preferred

1 year: Loan servicing and documentation knowledge preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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