Concierge

• Serve as the guest’s liaison to all Chihuly Garden and Glass, the Space Needle and the surrounding area has to offer.
• Specifically, engage with guests at the entrance to Chihuly Garden and Glass or at the entrance of Collections Café to answer questions, help in way finding and to promote and sell tickets to Chihuly Garden and Glass, Space Needle and participating partner partners.
• Promote the value-added services at Chihuly Garden and Glass such as free digital professional photography, gallery and garden tours, and other special programming.
• Promote locally-curated ticket bundles and excursions.
• Support Marketing, Partner Promotions, and Collections Café conversion goals.
• Assist the guest- regardless of whether inquiries concern on-premises or off-premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions.
• Assist guests with questions regarding Chihuly Garden and Glass, Space Needle, and general Seattle tourism questions.
• Promote Collections Café and the ArtPlaza and be able to make reservations for guests wanting to dine.

Experience & Skills Required: Qualified candidates will have the skills needed to provide excellent guest service and the ability to interact with guests face to face in a professional manner. Candidates must have excellent written and verbal skills and the ability to anticipate customer needs. The ideal fit for the position is a motivated self-starter with organizational skills and the ability to feel comfortable initiating a conversation.

Other Ideal Qualifications: Background in customer service, concierge, sales, hospitality, promotional team or tourism industry is preferable. Continued education is a plus.

Physical Demands: Ability to stand and speak for the entire shift with standard breaks. Typical shift is approximately 4-9 hours. Ability to lift 30 lbs

Starting at part time, possibility of full time by May. This position is expected to last through mid-September