Community Service Worker Assistant

Job Summary: Assist the CSW Coordinator by scheduling, orienting and assisting in the day to day operations of the CSW program. Must have a willingness to learn and perform administrative tasks while upholding Goodwill of Southern Nevada’s Core Values. The Community Service Worker Assistant will provide back-up for the CSW Coordinator when out of the office.

Goodwill of Southern Nevada Core Values:

• People are our strength. We treat them with dignity and courtesy at all times.
• We exceed our customers’ expectations.
• We measure ourselves only against the best.
• We do what we say we will do every time.
• We embrace innovation.
• We are a team.

The Community Service Worker Assistant will report to the Community Services Worker Coordinator and will work closely with retail and operations management teams as well as the Corporate Recruiter.

Responsibilities:

Enrollment and Orientation of New Volunteers

• Monitor the CSW Voicemail and Volunteer Services line and return phone calls from prospective volunteers or volunteer groups.

Maintenance and Organization of Active Volunteers

• File volunteer records and ensure that proper documentation is kept on file.
• Compile and record volunteer hours.
• Communicate regularly with referring agencies, Retail staff and Distribution Center Management regarding volunteers to address any issues or concerns.
• Send completed Referral for Service forms and weekly hours to the Division of Welfare.
• Handle special projects that require copying, scanning and assembling – orientation paperwork, training paperwork, etc.

Exit of Volunteers

• Track volunteer hires within the company.
• Exit volunteers in Salesforce
• Remove individuals from the software system who are no longer completing hours.
• Prepare and submit exit paperwork to referring agencies and municipalities

Requirements:

• High School or Equivalency. Some college a plus.
• Microsoft Office Suite proficient with the ability to learn Volunteer Tracking Program (Salesforce).
• Minimum of 1 years’ experience handling the administrative service aspects of a similar program.
• Ability to communicate internally with management to solicit feedback about the program and to ensure its success.
• Able to work FT 40 hours when CSW Coordinator is on vacation or out of the office
• Ability to resolve CSW volunteer issues by providing resolutions for all parties
• Able to use own vehicle to drive to agency locations and to Court offices. (must have personal auto insurance)
• Bilingual (Spanish) is a plus

Physical Factors:

Lift/Carry: 25 lbs. Push/Pull: 25 lbs.

Environmental Factors: Majority of duties are performed in an office environment with regulated temperatures.

Job Type: Part-time

Required education:

• High school or equivalent