Client Service Associate

The Client Service Associate will perform professional-level administrative support and tier one phone coverage for Delta Community Retirement & Investment Services’ (DCR&IS) to increase overall efficiency and productivity of the department

Practice safety-conscious behaviors in all operational processes and procedures.

Essential Functions:

Retirement & Investment Services Client Service Associate with Delta Community Credit Union will

• Accurately assist with member servicing (address changes, inquiries on accounts, account changes, identification of beneficiaries, etc.).

• Direct incoming calls and collaborate with all team members to promote multiple member touch points, migrating members to the best-suited team member to provide exceptional member service

• Make follow-up phones calls, appointment reminder calls and send correspondence

• Exhibit attention to detail in the maintenance of advisor calendars and actively pursue “no-show” appointments for reschedule

• Enter data and maintain client relationship management (CRM) database

• Market R&IS program to credit union employees and members, actively participate in program branding and quickly identify and remove any materials in direct conflict with the branding message

• Assist with workshop preparation to include assembling of workshop materials, making room arrangements, ordering and/or purchasing refreshments for attendees, confirming workshop attendance, setting the room for the DCR&IS presenter, attend workshop and set first appointments with attendees at the conclusion of the workshop

• Identify marketing materials available from product sponsors for order and present suggestions to Client Services Manager

• Order department office supplies and generate purchase orders

• Follow established sales processes and procedures with integrity

• Maintain client electronic “file” in accordance with regulatory requirements

• Follow established policies and procedures of ethical market conduct

• Stay current on all products/services, compliance requirements, and technology resources

• Stay current on all products/services, compliance requirements, and technology resources * Conduct business according to high standards of honesty, fairness, and integrity

Other * This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Basic/Ideal or Required Minimum Qualifications:

If not fully licensed at time of hire, will be required to complete the following:

• Successfully complete Georgia Life, Accident and Sickness license exam within first three months of hire

• Sit for FINRA Series 7 license exam within 7 months of hire and successfully complete no later than 10 months from hire date

• Sit for FINRA Series 66 license exam within 12 months of hire and successfully complete no later than 15 months from hire date

• Successfully complete Variable Products license exam and Long Term Care Certification within 16 months from hire date

Note: If successful applicant is partially licensed at time of hire, licensing schedule will be amended accordingly

• High school diploma or equivalent

• Working knowledge of MS Excel and MS Word * Maintain strict code of confidentiality, and strong research and problem solving skills

• Ability to perform well under pressure and handle multiple priorities

• Demonstrated sales skills aptitude

• Willing to travel to Atlanta-area branches and work evenings and weekends as needed * Able to lift 50 pounds

• General knowledge of regulatory compliance necessary to successfully perform job responsibilities

• Experience with data aggregation, manipulation and contact relationship management systems * Complies with all Credit Union policies and procedures including those related to Bank Secrecy Act regulations

Preferred Qualifications:

• Bachelor’s degree in related field

• Working knowledge of Symitar

• 2+ years’ of credit union or financial services and client phone experience * Working knowledge and understanding of credit union and broker/dealer products, services, policies and procedures

• FINRA Series 7

• FINRA Series 66 * Life, Accident & Sickness Insurance license

• Variable Products license * Long Term Care Certification * CRPC® – Chartered Retirement Planning Counselor designation

Job Type: Full-time

Education:

• Bachelor’s (Preferred)