CLERK IV

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State of New Hampshire Job Posting

Department of Revenue Administration

Collections Division

109 Pleasant St.

Concord NH 03301

Clerk IV

Labor Grade 12

Position # 19982

The State of New Hampshire, Department of Revenue Administration, Collections Division, has a full time vacancy for Clerk IV.

SUMMARY:

Serves as the Department of Revenue Administration primary receptionist receiving and assisting taxpayers and visitors at the Department’s main office. Assists the Collection Division with clerical duties.

RESPONSIBILITIES:

Oversee the reception and lobby area of the Department ensuring that all visitors are provided with prompt and professional assistance. Assigns visitor badges and maintains a log of all visitors gaining entrance within the Dept. of Revenue Administration.

Issues Meals & Rentals Tax Licenses and assists Meals and Rentals Tax Operator with filing returns and meeting tax obligations.

Processes and approves tobacco stamp orders and maintains complete, orderly records of the same as primary backup for this function.

Transmits Checks sent to division post office box and received thru window to Document Processing.

Records receipt of tobacco stamp redemption requests and related manufacturer affidavit in tobacco system. When complete Transmits to Tobacco Auditor for review and Director for approval.

Schedules, coordinates and maintains various Department Conference Rooms.

Maintain a neat and orderly lobby, reception, and all work areas visible to visitors that is consistent with the professional image of the Dept. and ensures that a consistent supply of all tax forms and informational publications are made available in the lobby at all times.

Sort department mail throughout the day notifying division clerk’s of mail requiring immediate attention and maintains

efficient tracking system of special deliveries (FedEx, UPS, etc) to verify receipt of items for receiving control.

Types correspondence, forms and documents for the Collections Division and maintain orderly records and files

of the same, provide clerical assistance for a variety of Collection Division projects and initiatives.

Performs various tasks assigned to the position in support of the Collection Division.

Maintains strict adherence to the departmental laws and regulations pertaining to confidentiality of all tax information obtained from records, files, tax returns, and departmental investigations. Instructs division personnel in the confidentiality requirements of the various tax laws administered by the department.

MINIMUM QUALIFICATIONS:

EDUCATION: High school diploma, G.E.D. or its equivalent. Each additional year of approved formal education may be substituted for one year of required work experience.


EXPERIENCE: Three years’ experience in a clerical position including supervisory experience.

License/Certification: None required.

RECOMMENDED WORK TRAITS: Knowledge of modern office practices, procedures and equipment. Knowledge of English, spelling and arithmetic, Knowledge of office record keeping and reporting. Knowledge of departmental policies, rules, regulations, procedures, organization and function. Knowledge of state governmental organization and of occupations common to public organizations. Knowledge of the principles and practices of public administration. Knowledge of sources of information and the methods and techniques used in administrative research. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. Ability to conduct studies and analyses contributing to the development of sound operational procedures. Ability to present ideas clearly and effectively orally and in writing. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain appearance appropriate to assigned duties and responsibilities as determined by the agency appointing authority.

Employees may be required to pay an agency/union fee.

Kathryn Stillings, HR Coordinator Kathryn.Stillings@dra.nh.gov (603) 230-5015.

EOE

TDD Access: Relay NH 1-800-735-2964