Claims Specialist

Under the direction of the Claims and Liability Management and Work Lead, the Claims Specialist performs a variety of activities related to reconciling claims filed to paid amounts. The Claims Specialist will also support the Reconciliation goal to maximize the recovery of losses through the timely and accurate filing of mortgage insurance and investor claims.

Key Accountabilities:

• Reconcile claims filed to payments received on Investor and Mortgage insurance claims. Prepare claim payment reconciliation to ensure full payment is received
• Create and update charge removal payments balancing to claims payments received
• Determine root cause of curtailed items and determine whether supplemental claim, client expense or loss has been incurred
• Follow up on claim payment status for unpaid, filed claims
• Update the system with pending, submitted, withdrawn and paid claim information
• Recommend improvements to established procedures and processes

Required Core Competencies:

• Accountability: Able to take responsibility for all work activities and personal actions
• Analytical Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach.
• Diagnostic Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information when others are reluctant to disclose it.
• Personal Credibility: Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.
• Results Orientation: The ability to focus on the desired results of one’s own or one’s team work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Stress Management: The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

At least 1 year experience in the equivalent combination of education and experience

At least 6 months experience in with Global Strategic Equities (GSE) Servicing