CCB - O&C Program Manager

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170022033

Job Description

JP Morgan Chase

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

http://www.jpmorganchase.com/

Our Firmwide Oversight & Control Function

Firmwide Oversight and Control (O&C), was designed to ensure a strong and consistent control environment across the organization from front office to back office, regardless of business area or location. With Control Officers appointed for each business area and region we have a comprehensive coverage/accountability model that promotes firmwide dialogue and consistency in approach and solutions. O&C strives to ensure

appropriate and meaningful controls and operational risk measures across the firm and enterprise-wide governance and oversight of the end-to-end control environment.

Oversight & Control Program Manager

for the Central Operations Control Team within Consumer and Community Bank, you will closely partner with the Control lead and peers to build a best-in-class Common Control Program for CCB. This individual will consistently engage with control partners across CCB to optimize operating principles, more effectively communicate and engage internally and externally, and will facilitate change management and demand management activities.

This individual is expected to be able to manage multiple timelines and requirements associated with the Common Control Program and other initiatives across LOBs and functions. You will consistently resolve conflicts and project issues to ensure efficiency and improvement in the CCB control operating model. You will partner closely with the Control lead and be required to engage with senior executives across LOBs and functions.

Responsible for planning and managing projects and diverse business initiatives in support of the Common Control Program strategies. Project types and duration will vary in response to business strategies and priorities.

Job Responsibilities include but are not limited to:

Work in a matrixed environment to conduct strategic analysis of control topics, formulate recommended courses of action, develop executive-level presentations and facilitate discussions with senior leaders.
Establish a risk assessment process to identify sub-LOB applicability and guidance to document rationale for in/out scope activity
Establish a governance framework to deliver consistent execution of the Common Control Program
Drive standardized test scope and practices to drive consistency of testing execution across the Common Control framework
Gather/analyze complex data, develop accurate conclusions and provide recommendations with sufficient comprehension of the business to understand Control implications.
In partnership with other team members, provide end to end ownership and accountability for assigned tasks; receiving strategic direction on the desired end-state, translating that direction into a plan for action, and self-managing the completion of required tasks to achieve that end-state with minimal ongoing direction.
Partner with peers and functional colleagues across the CCB Controls Organization to facilitate and support analysis and reporting projects, on tight deadlines and changing requirements.
Review processes and procedures for efficiency and effectiveness and assist in implementing new procedures when required.
Ability to influence and manage without direct control hierarchy.
Assist in the generation and/or publishing of recurring control reporting (i.e. scorecards, meeting decks, etc).

Qualifications

Minimum of 8+ years’ experience in/knowledge of more than one of the following areas: banking or credit card operations, audit, compliance, or Controls

Bachelor’s degree required; however, attainment of a Masters of Business Administration or other comparable advanced degree is desirable but not required

Excellent written and oral communication skills with the ability to present information in differing degrees of detail and form depending on the audience

Strong organizational and prioritization skills

Ability to multi task and deliver to a tight deadline

Enjoy working in a fast-paced and demanding environment

Strong interpersonal skills and ability to work with people at all levels across all functions

Ability to work in a highly collaborative and matrixed environment to build consensus

Proven ability to build strong partnerships with colleagues, desire to learn quickly, be flexible and think strategically

Plan and schedule timelines and milestones using appropriate tools; Provide management reporting on milestones and deliverables

Develop and deliver progress reports, proposals, and presentations.

Build, develop, and grow any business relationships vital to the success of the control programs.

Provide risk and control consultative support

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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