Call Center Specialist-FT M-F 12a-8:30a

Universal Health Services, Inc. (UHS) knows what it takes to
lead, inspire and succeed. One of the nation’s largest and most
respected hospital companies, UHS owns and operates through its
subsidiaries acute care hospitals, behavioral health facilities and
ambulatory centers in the United States, Puerto Rico, the U.S. Virgin
Islands and the United Kingdom.

UHS built an impressive record of achievement and performance,
steadily growing from a startup company with zero revenue into a
Fortune 500 corporation with annual revenue that exceeds 8 billion.
The company’s operating philosophy has proven to be effective: Build
or acquire high quality hospitals in rapidly growing markets, then
invest in the people and equipment needed to allow each facility to
thrive and become a dominant healthcare provider in its
community.

Headquartered in King of Prussia, PA, UHS ranks on the Fortune
500 list of America’s largest corporations with over 74,000
employees, and is consistently listed among Fortune’s “Most
Admired Companies” and one of the 30 Most Meaningful Companies
To Work For in America by Business Insider.

West Oaks Hospital has been faithfully serving Houston and the
surrounding communities for over 30 years. West Oaks, located in
southwest Houston, is a fully accredited 144 bed acute care facility
and 16 bed adult CD residential facility dedicated to the provision
of quality care and assistance for individuals and families in need
of psychiatric care and treatment for substance abuse. West Oaks
Hospital offers the community a broad range of inpatient, partial
hospitalization and intensive outpatient services for children,
adolescents and adults. We also offer residential adult chemical
dependency services. West Oaks Hospital is available 24 hours a day,
seven days a week for any questions or inquiries about our
programs.

West Oaks Hospital has an excellent career opportunity for
a Call Center Specialist to join our team of compassionate,
dedicated professionals.

This opportunity provides the
following:

• Challenging and rewarding work environment
  
• Growth and development opportunities within UHS and its
  subsidiaries
• Competitive
  Compensation
• Excellent
  Medical, Dental, Vision and Prescription Drug Plan
• 401k plan
  with company match
• Generous
  Paid Time Off

POSITION SUMMARY
The
Call Center Specialist receives calls from referral sources for
psychiatric assessment, takes demographic information on the person
to be assessed, and dispatches a Mobile Assessment Team
Evaluator. Thorough and accurate documentation of calls and
other related paperwork is a critical component of the job. In
addition, Call Center Specialist will assist Mobile Assessment Team
Evaluator with clerical portion of transfer or commitment
process.

EDUCATION
High School Diploma or GED.
Bachelor’s degree in Counseling, Psychology, Social Work or Social
Services field preferred.

LICENSURE/CERTIFICATION
N/A

EXPERIENCE
Requires six
months of customer Service and/or call center experience. Prefers
knowledge of crisis intervention and risk assessment, psychiatric
diagnoses symptomology.