Call Center Customer Service Representative

We are a rapidly growing pain management office with currently two locations in Manhattan . Help us make the magic happen behind the scenes! We are currently seeking a Call Center Representative with an upbeat personality to provide friendly customer via phone and email. To succeed in this role, you will need a polished set of communication skills, including exceptional attention-to-detail, a pleasant phone demeanor and professional email etiquette. As a team member you will need to not only thrive, but add to the positive company culture to provide a warm and welcoming environment for both our patients and team.

Responsibilities include, but are not limited to, the following: – Handle a heavy volume of telephone calls from potential patients.- Schedule, reschedule and cancel appointments for patients.- Answer patient questions regarding programs offered in our office. – Follow company guidelines regarding verbal and written communication with patients. Basic Requirements: – Minimum of one year of full-time (or two or more years of part-time) experience working in a call center or in a customer service position with telephone experience- Must work well independently and also be a team player- Upbeat and professional telephone demeanor- Excellent verbal and written communication skills- Trustworthy/ honest- Common sense, takes initiative/self-starter- Must have patience, be caring and understanding- Able to handle difficult situations in a professional/ friendly manner- Accepting of constructive criticism- Excellent listener- Enjoys a fast paced environment – Detailed oriented (accurately booking multiple appointments for the right location, time, dates, etc.)- Legally able to work in the U.S. and possessing proper documentation- Must agree to a criminal background check- MUST BE BILINGUAL IN SPANISHTo apply:

-Email your cover letter & resume -In your cover letter state why you want this position & why you’d be a good fit. -Make sure your email and phone number is current on your resume. Our method of communication will be via email if your resume meets our needs we will email you with a questionnaire.Applicants who do not follow instructions will not be considered.Thank you for your interest!

Job Type: Full-time

Salary: $13.00 to $16.00 /hour

Required experience:

• Call Center: 1 year

Required language:

• spanish