Call Center Agent – Job # 282898

Do you have good telephone presence, savvy customer service skills, and enjoy working from home? RLI is hiring call center reps to provide customer and technical support in a virtual call center, supporting Fortune 500 customers. Preferred applicants will have previous call center experience using Avaya with CTI, Citrix XenApp/Desktop, and a CRM like Salesforce.This is a BYOD environment. Please email your résumé to careers at rliconsultinggroup.com with Call Center Agent – Job #282898 in the subject line to avoid the spam filter.

Job Type: Contract

Salary: $8.50 to $17.00 /hour

Required education:

• Associate

Required experience:

• Conflict Resolution: 1 year
• Call Center: 1 year
• Windows: 5 years
• Avaya: 1 year
• Technical Support: 1 year
• Customer Service Skills: 3 years

Required language:

• English or are you Bilingual