Business Analytics Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Business Analytics Manager within PNC’s Corporate Audit organization, you will be based in Pittsburgh, Cleveland, Chicago, Charlotte, or Atlanta.

This position is a part of the CAATs (Computer Assisted Auditing Techniques) and Data Analytics Team. The individual will perform and manage detailed technical code reviews of application code created to address customer impact issues. This will include critically analyzing the design of technical code based on the business requirements and other risk factors, and providing recommendations to address code deficits. In this role you will be expected to manage and be accountable for the activities of a small team and provide coaching and guidance to the team members, including evaluating the quality of work deliverables.

He or she will be expected to establish, maintain and strengthen internal and external relationships to enable the success of the code review function. Utilizing his or her knowledge and experience, the candidate will provide innovative insights and adapt methods and practices to fit the operational needs and contribute to thought leadership. The candidate will work with many different technologies including Oracle, Teradata, DB2, and MS/SQL.

Candidate should have a service oriented work ethic while collaborating with various individuals of different levels of experience and stature within the PNC. Attention to detail and an analytical mindset is necessary in order to produce complete and accurate results for our service partners

Job Profile

• Manages the development, implementation and support of business analytics initiatives and projects.
• Identifying, sizing and prioritizing business opportunities for improvement through analytics.
• Assessing the scope and resources required of various analytics projects and working with manager to define necessary resources.
• Managing client relations to ensure that expectations for dashboards are managed, and fulfilled.
• Monitoring and communicating key performance metrics and operational challenges.

Leadership Competencies

Builds Winning Teams – Extensive Experience

• Develops talent by creating engaged, inclusive and diverse teams who are empowered to speak freely and act with integrity.

Leads Effective Change – Extensive Experience

• Recognizes the need for, takes personal accountability to adapt, and leads others through organizational change.

Drives for Results – Extensive Experience

• Demonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.

Establishes Vision and Purpose – Working Experience

• Creates a compelling vision of the future and translates it into action, linking others’ contributions to the success of PNC.

Core Competencies

Manages Risk – Extensive Experience

• Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank’s and unit’s risk appetite and risk management framework.

Customer Focus – Extensive Experience

• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Job Specific Competencies

Business Analytics – Extensive Experience

• Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.

Organizational Savvy and Politics – Extensive Experience

• Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels.

Effective Communications – Extensive Experience

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Decision Making and Critical Thinking – Subject Matter Expertise

• Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Analytical Thinking – Extensive Experience

• Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Emerging Technologies – Working Experience

• Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.

Preferences/Skills

• Manages the development, implementation and support of business analytics initiatives and projects.
• Identifying, sizing and prioritizing business opportunities for improvement through analytics.
• Assessing the scope and resources required of various analytics projects and working with manager to define necessary resources.
• Managing client relations to ensure that expectations for dashboards are managed, and fulfilled.
• Monitoring and communicating key performance metrics and operational challenges.

Required Education and Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

EEO Statement

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law