Benfits Analyst- LOA

Job Description:
Benefits Analyst

Pacific Life is investing in bright, agile and diverse new talent to ensure we continue to innovate and strengthen relationships with our policyholders. That’s why we’re actively seeking an innovative and experienced Benefits Analyst, with a focus on leave administration, to join our team and take part in our people-first culture.

As Benefits Analyst, you’ll play a key role in Pacific Life’s growth and long-term success by administering the company’s leave, disability, time-off and worker’s compensation programs. While joining the Benefits Team, you’ll be supporting Pacific Life employees by providing an exceptional benefits experience that is positive, personalized and easy to navigate.

If you’re experienced in leave of absence administration, you’re a great fit for this role. Technical capabilities aside, if you’re a mission-driven self-starter who’s comfortable with ambiguity, and who thrives in a fast-paced, collaborative culture, you’re a perfect fit for Pacific Life.

Here, we believe you should be given the time, space, and trust to do your best work – your way. As part of our transition toward a more digitally oriented, inclusive and employee-focused company, we’re opening this role to candidates near Newport Beach, CA; Omaha NE or Lynchburg, VA as well as those looking to work 100% remote.

Benefits Team Goals and Responsibilities

Provide valuable and flexible benefits that support the holistic wellbeing of our employees.

Provide high-touch benefits support with empathy and care

Empower employees through education about benefit programs and resources

Innovate with a focus on process optimization and improving the employee experience

How You’ll Contribute

Provide total leave of absence (LOA) management, from intake to closure, for all employees, nationwide.

Serve as the primary point of contact for phone, emails, and mail communications with employees, management, human resources staff and external vendors regarding LOA and related processes.

Ensure highest level of customer service with employees and provide responsive support throughout LOA process.

Review guidelines for LOA and statutory paid family leave eligibility resulting in accurate eligibility decisions.

Maintain accurate records of employee leaves and accommodations in full legal compliance with all applicable laws.

Create and maintain LOA scorecards to report trends including current leaves, returns from leaves and intermittent leave implications (pay, benefits, return to work, etc.)

Review, update and maintain all LOA and time-off policies to ensure legal compliance

Maintain QCERA LOA tracking system and complete regular audits to ensure the accuracy of the data in the system.

Oversee integration of leaves with other functions (benefits during LOA, payroll, time-off tracking, etc.).

Manage vendor relationships for leave, disability and workers comp benefits including serve as the day to day contact for vendor representatives, manage contract renewals and monitor performance against service level agreements.

Develop and update communications to improve employee and manager understanding of the company’s leave, time-off and disability programs and processes.

Provide assistance with resolving general employee benefit questions via the Benefits Assistance Center (BAC). Provides support to employees and HR community on benefit related requests and ensures a high level of customer service.

Perform special benefits projects as needed.

Tech & Tools You’ll Use

QCERA

Workday

Microsoft Office including Excel and Power BI

Microsoft Teams

Factors for Success

3+ years of experience in LOA administration

In-depth knowledge of Family Medical Leave Act and other applicable federal and state laws

Proactive problem solver and team player who is detail oriented and flexible with the ability to support requests from multiple directions

Ability to handle sensitive and confidential matters appropriately

Must demonstrate an ability to communicate clearly, concisely and with empathy

At Pacific Life, the work we do matters. That’s why you’ll find those who work passionately each day to drive our company forward enjoy job security, flexible scheduling and great opportunities for career growth. If you’re seeking a thriving career doing the type of meaningful work that’s all too rare at a Fortune 300 Company, you’re the perfect cultural fit for our team.

How We Help You Succeed:
We’re fostering a culture of shared values across our company by providing generous compensation and comprehensive benefits that allow our employees to find fulfillment and security in personal life and career alike. These include:

Competitive Salary and Benefits

Work-Life Balance & Flexible Scheduling

Medical, dental, and vision as part our commitment to investing in the health and wellbeing of our employees

Two retirement savings plans: 401k savings plan with company match and Company Retirement Contribution (company-paid)

Generous PTO and holiday pay

Warm Colleagues & Inspiring Culture

EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.