Background Screening Unit Investigator II

Primary Location: United States,Delaware,New Castle

Education: Bachelor’s Degree

Job Function: Legal

Schedule: Full-time

Shift: Day Job

Employee Status: Regular

Travel Time: Yes, 10 % of the Time

Job ID: 17020452

Description

About Citi : Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. • Utilizes appropriate investigative techniques to collect, review, interpret and analyze facts developed during the employment screening process. Compile supportive information through contacting clients, courts, employers, schools, and vendors to develop an internal client recommendation. • Analyzes employment screening results which may include, credit reports, criminal records, fingerprint reports for issues that would disqualify a subject per Citi’s employment screening standards. • Research statues; local, state and federal as they relate to criminal findings and Regulatory guidelines imposed by federal and state agencies such as the Federal Insurance Deposit Corporation (FDIC), Financial Industry Regulatory Authority (FINRA) and Nationwide Mortgage Licensing System & Registry (NMLS). • Partners with Compliance and the Employment Law group to ensure that Citi businesses are operating in compliance with the Company’s background screening policies and adhering to regulations of employment that govern the business. • Focus on thoroughness, quality, attention to detail, timeliness and cost effective investigations. • Ability to read law publications, policies, procedures, directives, letters, memos, and general legal correspondence. • The incumbents in this position contact others within the organization. These contacts may involve similar functional units or departments within the company such as Human Resources, Employee Relations and Legal/Compliance which may be involved in decision making. • Requires in depth knowledge of each business within Citi and governing legal and regulatory requirements that have an impact on the hiring process within that business. • Supports other CSIS teams or businesses requiring assistance or benefiting from the capabilities of this position. • Participates in team meetings and special projects. • Participation in internal CSIS working groups and/or strategic projects. • Performs other duties as assigned.

Qualifications

• Minimum BA/BS in a relevant major (e.g. Criminal Justice, Police Science, Human Resources) or 2-5+ years equivalent work experience in law enforcement, human resources or investigative related position. • Must possess strong investigative and interviewing skills. • Must have excellent oral and written communication skills, and the ability to elicit facts and information from involved parties and provide accurate and informed detail to clients. • Must be able to interact with a diverse population across all socioeconomic levels. • Previous experience with report writing preferred. • Must possess strong customer service skills, good typing skills and be proficient with computers and conducting web-based investigations. • Must demonstrate a strong ability to multi-task, prioritize, organize and analyze facts, and author comprehensive and concise case notes. • Must be proficient in Microsoft Office products – Word, Excel, Outlook, PowerPoint, & SharePoint. • Professional network of industry and law enforcement relationships a plus. Critical Competencies: • Technical – Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one’s job; works with, understands, and evaluates technical information related to the job. Accepts and integrates new technology when appropriate. • Planning – Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes. • Autonomy (Self-Management) – Displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; understands how professional, technical, and personal conduct affects self and others; demonstrates responsible behavior. • Results Orientation – The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them. • Thoroughness – Ensures that one’s own and others’ work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled. • Decisiveness – The ability to make difficult decisions in a timely manner • Communication – Achieves effective interpersonal, speaking and writing skills: o Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. o Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. o Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material that is appropriate for the intended audience. • Ethics – Ability to deal with sensitive and confidential matters with the highest degree of integrity. Ability to display sound judgment, and to work urgently, discreetly, thoroughly, and objectively on matters of extreme confidentiality. • Personal Credibility – Demonstrated concern for being perceived as responsible, reliable, and trustworthy • Managing Change – Adapts to changing situations and environments as they occur. Achieves success in a fast paced and dynamic operational setting by managing multiple, high priority tasks and adjusting to shifting priorities. • Flexibility – Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. • Building Collaborative Relationships – Demonstrated ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support relevant to BSU products. • Professional Development – Manages personal development to ensure knowledge, skills and abilities relative to BSU products are continually enhanced by keeping trade craft current.