Associate Site Reliability Engineer

Company Description
FireEye is the intelligence-led security company. Working as a seamless, scalable extension of customer security operations, FireEye offers a single platform that blends innovative security technologies, nation-state grade threat intelligence, and world-renowned Mandiant® consulting. With this approach, FireEye eliminates the complexity and burden of cyber security for organizations struggling to prepare for, prevent, and respond to cyber attacks. FireEye has over 9,000 customers across 103 countries, including more than 50 percent of the Forbes Global 2000.

Job Description

The Role:

FireEye, Inc. is seeking a Site Reliability Engineer to join our ISS Operations Reliability Team. We are building the next generation SaaS Operations Organization to enable our product development Teams to effectively deliver SaaS Products and Service offerings to our Customers. SRE role will be focused on continually improving our operational practices and automating them to reduce toil, through code, or use of modern tools, along with being engaged in activities for improving availability and reliability of our Infrastructure, Systems and Services.

Responsibilities:

Monitor, measure and improve the reliability, availability and scalability of IT Infrastructure, applications and services

Participate in 24*7 rotational shifts for handling production operation issues

Engage in Incident response and participate in post-mortem analysis to investigate root cause and capture contributing factors for remediation

Perform analytics on previous incidents and trend/usage patterns to better predict issues and take proactive actions

Identify manual routine operational practices and build robust automation capabilities using code and modern tools

Collaborate with Product Developers and business stakeholders to gather requirements for enabling and improving performance monitoring for applications and services

Design and build custom tools as needed to support process optimization and continually strive to challenge the status-quo and improve operational efficiency

Engage in service capacity planning and demand forecasting, software performance analysis and system tuning

Create meaningful dashboards/reports for application telemetry and infrastructure health for pro-actively identifying performance constraints and bottlenecks

Qualifications

Must be a US Citizen

Strong understanding of cloud-based architecture and cloud operations. Hands-on experience with Amazon Web Services and/or equivalent public cloud technology

Experience in administration/build/management of Linux systems

Foundational understanding of Infrastructure and Platform Technology stacks

Strong understanding of Networking concepts and theories, such as different protocols (TCP/IP, UDP, ICMP, etc), MAC addresses, IP packets, DNS, OSI layers, and load balancing

Working knowledge of Infrastructure and Application monitoring platforms such as Solarwinds, Datadog, NewRelic, BigPanda, ElasticStack, ThousandEyes, CloudWatch or equivalent

Understanding of the core DevOps practices (CI/CD pipeline, release management etc.)

Ability to write code using any one modern programming language (Phython, JavaScript, Ruby etc.). Additional scripting skills are preferred

Configuration management platform understanding and experience (Chef/Puppet/Ansible)

Prior experience in Cloud management automation tools (Terraform/CloudFormation etc.) is preferred

Experience with source code management software and API automation is preferred

Cloud certifications or equivalent experience is highly regarded

Service availability oriented mindset with a pro-active approach to problem solving. An ideal candidate should be able to develop automated solutions to prevent recurring problems

Possesses the ability and willingness to challenge the status-quo and optimize current procedures and processes

Strong sense of ownership and an ability to drive cross-functional process improvement

Possesses excellent inter-personal, written and verbal communications skills

Analytical and logical approach to problem-solving and a willingness to automate repetitive tasks and reduce manual/re-active workload

Ability and willingness to coach and mentor Team members and colleagues

Additional Information

At FireEye we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Requests for accommodation due to disability can be sent directly to HR-Accommodations@FireEye.com.