Associate Project Manager

– Denver, CO.

The Customer Operations Excellence team at Sunrun ensures a delightful, consistent and efficiently managed customer experience. Thriving for continuous improvements in an ever-changing environment and cross-functional setup, the Specialist will project manage the process design, documentation, implementation of strategic initiatives and new products for Customer Operations. This position reports to Sr. Manager – Customer Operations Excellence.

Who We Are:
If change means solving one of the biggest challenges of our time by reinventing the way people power their homes, then we say bring it on. It doesn’t hurt that we’re reducing carbon emissions, adding new jobs to the economy, and having fun while doing it.

In 2007, Sunrun co-Founders Ed Fenster and Lynn Jurich set out to make home solar mainstream. Upfront cost was a huge barrier to home solar adoption, so they invented the model now known as “solar service.” Sunrun allows homeowners to pay for solar power, not the panels. This means Sunrun owns, maintains, and monitors the system while homeowners pay for the electricity it produces.

Each business day, we install $2 million worth of solar and facilitate one solar installation every 10 minutes. Our network of more than 30 leading solar installers employs more than 3,000 people.

Here’s What You’ll Do As Part of the Team:
Project manage process improvements & new product implementation for Customer Operations (Customer Care, Credit, Billing, Collections, Project Management)

Create process design and documentation (as well as review training materials & learning content)

Represent Customer Operations in cross-functional forums

Identify recurring issues, inefficiencies, training opportunities

Provide feedback to Supervisors and Managers to coach Specialists to continuously improve on best practices

Identify recurring issues, inefficiencies, training opportunities, and potential process gaps and provide actionable feedback

Monitor team performance to achieve team KPIs and high levels of customer satisfaction and loyalty

Collect and act on feedback from Customer Operations and beyond on opportunities for process improvement applying Lean Six Sigma principles Support on special projects as necessary ​

Here’s What You’ll Need to Be Successful:
Bachelor’s degree

2+ years of customer operations experience in a technical industry required

Experience with a CRM, preferably Salesforce

Desired, but not required: solar industry & quality management and/or CX knowledge

Conceptual skills – converting brainstorming ideas from a thought to a scalable and efficient process

Effective written and verbal communication

Accuracy and attention to detail with strong analytical skills; able to see trends and patterns

Able to pick up and retain a wide breadth of knowledge

Consistent follow through and ability to hit deadlines

Proficiency in Google Suite and Microsoft Office applications

Exceptional organizational skills; demonstrated ability to juggle multiple projects

Assertive, agile and adaptable; able to handle a fast changing landscape and think on your toes Able to work independently, driving projects to completion, and in a team environment

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.