Associate Application Support Specialist

The Role

The Application Support Analyst is responsible to provide successful implementation and management of Tesla services (applications) in the production environments and Provide Level II support to ensure the service meets the quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems. This position will be located at Tesla’s Gigafactory in Sparks, NV.

Responsibilities

• Responsible for working in shifts to provide 24X7 Application Support across multiple Tesla applications
• Responsible for applying operation break fixes and other proactive maintenance activities to keep the services up and running.
• Responsible for evaluating the Issues reported by Tesla internal users and clients and providing ongoing solutions
• Responsible for owning a specific production problem and provide active coordination between various groups including internal and external vendor support groups in resolving a specific problem.
• Determine configuration and operational requirements for development team
• Participate and determine root cause for service failure and support escalation

Requirements

• At least 2 plus years’ experience with Windows, Unix, PL-SQL or the equivalent in experience and evidence of exceptional ability
• At least 1 year on handling EDI or Supply Chain or delivery systems
• Database Experience with advanced SQL Skills
• Technical skills: .net, SQL Server, JavaScript, HTML, MS Windows
• At least 1 year experience in Application support working in a globally distributed team
• Good experience with ITIL, BMC Remedy or Service Now and ticketing workflows
• Ability to multi-task and manage multiple assignments in a fast-paced start-up environment
• Good verbal and written communication skills.
• Under Graduate Degree in Engineering or equivalent in Computer Science or the equivalent in experience and evidence of exceptional ability.