Appointment Medical Scheduler

Description:

The Appointment Medical Scheduler is responsible for making appointments for patients following North Florida Women’s Care’s procedures. The Appointment Medical Scheduler assists patients on the telephone, schedules appointments, gathers accurate demographic information and insurance information, and registers patients. The Appointment Medical Scheduler works in a call center environment.

Duties and Responsibilities:

• Provide high-level patient-centered customer service
• Answer multi-line telephone and assist patients in a pleasant manner
• Schedule patient appointments using computerized scheduling system (Centricity)
• Schedule appointments to best meet the needs of the patient in adherence with our physicians’ schedules and availability
• Reschedule and cancel appointments as needed
• Verify health insurance eligibility
• Register patients, verify and update patient data
• Maintain strict confidentiality of patient health information
• Other clerical duties as assigned, including cross-training of medical receptionist positions

Requirements:

Minimum Requirements:

• Advanced training or education in customer service desired
• 1-2 years required experience in scheduling or reception in a healthcare setting
• Experience scheduling appointments, registering patients, and obtaining/verifying health insurance information
• Ability to communicate calmly and clearly with patients and others on the phone
• Knowledge of customer service principles and techniques
• Ability to operate standard office equipment including multi-line telephone and computer

• Ability to function in additional clerical roles as needed
• Ability to navigate computerized scheduling system (Centricity)
• Knowledge of health insurance

Hours: 8:00 AM – 5:00 PM, Monday – Friday

Offers competitive salary and benefits. Benefits include a fantastic retirement plan and health, dental, life insurance, disability insurance, holidays and paid time off. Please visit our website to learn more about us at www.nflwc.com.

Job Type: Full-time

Required experience:

• Scheduling: 1 year